Privacy Policy

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Effective Date: March 2, 2026

At Aurora L.E.S. ("Aurora L.E.S.", "we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you provide while using our website.

This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal information.

When you visit our website or contact us, we may collect the following information:

• Name
• Email address
• Phone number
• Property address
• Project details or service requests
• Any information you voluntarily provide through our contact forms

We may also automatically collect certain technical information, including:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of your visit
• Cookies and analytics data

By providing your mobile phone number through our website or during the course of doing business with Aurora L.E.S., you consent to receive text (SMS) messages related to your inquiries, appointments, estimates, scheduled services, project updates, invoices, and customer support.

If you separately opt in to receive marketing text messages, you may also receive promotional offers, seasonal reminders, special discounts, and information about our services.

Message frequency will vary depending on your interactions with us. Message and data rates may apply according to your mobile carrier's plan.

You may opt out of receiving SMS messages at any time by replying STOP to any text message. After opting out, you will receive one final confirmation message, and no additional SMS messages will be sent unless you opt in again.

Your consent to receive SMS messages is not a condition of purchasing any products or services.

We do not sell, rent, or share your mobile phone number with third parties for their own marketing purposes. We may share your phone number only with trusted service providers who assist us in delivering SMS communications on our behalf and who are contractually obligated to safeguard your information.

We use the information we collect to:

• Respond to inquiries and estimate requests
• Schedule consultations and service appointments
• Provide electrical and lighting services
• Improve our website and customer experience
• Send important updates regarding your project
• Communicate promotional offers (only if you have opted in)
• Comply with legal obligations
  

Our website may use cookies and similar technologies to improve website performance and understand visitor behavior.

You can choose to disable cookies through your browser settings; however, doing so may affect certain website functionality.

We may use trusted third-party providers to help operate our business, including:

• Website hosting
• Analytics services
• Customer relationship management (CRM) software
• Email communication platforms
• Appointment scheduling tools

These providers only receive information necessary to perform their services and are expected to maintain appropriate security measures.

We do not sell, rent, or trade your personal information.

We may share information only when:

• Necessary to complete requested services
• Required by law
• Protecting our legal rights
• Working with trusted subcontractors or service providers assisting with your project
  

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Depending on your location, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw consent for marketing communications
• Request information about how your data is used
  

To exercise these rights, please contact us using the information below.

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party websites.

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

We may update this Privacy Policy periodically. Any revisions will be posted on this page with an updated Effective Date.

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us through the contact information provided on our website.